Shipping policy
Shipping Policy – Energize Mind
Thank you for shopping at Energize Mind.
We aim to provide a smooth and reliable delivery experience for all our customers.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Regions
We currently ship to all countries within the European Union (EU).
-
Standard EU Shipping (3–7 business days): €4.90
-
Free EU Shipping: for all orders over €50
-
Slovakia (Domestic Shipping 1–2 business days): €2.90
-
Free Shipping within Slovakia: for orders over €50
Shipping rates are automatically calculated at checkout based on your location and order value.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to follow your shipment’s progress.
4. Delivery Times
Delivery times vary depending on your location and shipping carrier.
Please note that external factors (such as holidays, weather, or carrier delays) may occasionally extend delivery times.
5. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at .
We will work directly with the carrier to resolve the issue or provide a replacement/refund.
6. Contact Information
For any questions regarding shipping or delivery, please contact:
📧 energizemindstore@gmail.com
📍 Energize Mind, Jaseňová 9, 01007 Žilina, Slovakia